Terms of service

1. Acceptance

These terms are a contract between you and the operator of photoeditor, the service at https://photoeditor.my. “photoeditor”, “we”, and “us” mean that operator. The legal name printed on the Waffo Pancake checkout and on your card or wallet statement is the name of that operator.

The service lets you edit a photo you upload, and it can make a still or a short clip from a sentence. Creating an account, starting a plan, buying a credit pack, or generating a file means you: (a) are at least 18 years old; (b) have read these terms; (c) agree to the privacy policy; and (d) have authority to accept them for yourself or for the organization you represent.

If you do not agree, do not use the service. If we change these terms, using the service after the effective date means you accept the new version.

2. The service

photoeditor is online software. Access opens when the payment is confirmed. It is a digital service, delivered as soon as the credits are added, so cash refunds follow section 7.

Generation runs on third-party models. The request goes to our generation vendor, Kie, which runs the model you selected. Those models include ones from Google, OpenAI, Black Forest Labs, Ideogram, ByteDance, and xAI. A provider outage can delay or fail a run. A failed run returns its credits.

The button shows the credit cost before the run starts. Prices in US dollars are on the pricing page.

3. Accounts

Sign-in uses Google. We receive the email on that Google account, and the name Google shares with us. We do not store a password for you. You are responsible for that Google account and for every action under the photoeditor account.

Do not share the account. If you think someone else used it, write to support@photoeditor.my. Keep that email address working, because receipts and replies go there. A new account receives 4 credits once. Those credits do not expire. There is no daily grant.

If you sign up for a company, you confirm that you can bind that company.

4. Plans and credit packs

We sell monthly plans, yearly plans, and one-time credit packs. Lite, Plus, and Pro are the three plans. Four packs can be bought on their own or used to top up a plan. The live prices and credit amounts are on the pricing page. We can change a future price or add a plan. A price change does not alter a charge that has already been made.

Monthly credits are added on each monthly charge and expire at the end of that month. They do not roll into the next month. Yearly credits are added once, when the year is paid, and expire one year later. They do not roll into a later year. Pack credits, and the 4 signup credits, do not expire.

Plan credits and pack credits sit in one balance. A run spends that balance. The ledger does not keep two piles, so a run does not prefer one kind of credit over the other.

5. Billing and payment

Waffo Pancake is the seller of record and the payment processor. Card and wallet details are handled by Waffo Pancake. We do not store the full card number on our servers.

5.1 Subscription renewal

When you subscribe, you authorize Waffo Pancake to charge the payment method for that plan at the end of each billing period, until you cancel under section 6. A monthly plan is charged each month. A yearly plan is charged once for the year, and again when that year renews. There is no free trial, and there is no automatic top-up when the balance runs low.

5.2 Credit packs

Each pack is a single charge for the amount shown at checkout. Buying a pack authorizes that one charge only. A pack does not renew.

5.3 Tax

Prices on the site are in US dollars before tax. Checkout adds the tax that applies in your country, including VAT, GST, or sales tax where the law requires it.

Visa, Mastercard, Apple Pay, and Google Pay are available worldwide. WeChat Pay is shown only to buyers in mainland China and Hong Kong, only on a one-time pack, and only while that buyer’s payments to photoeditor in the month stay within about ¥1,000 (about $140). Alipay is not a payment method.

6. Cancellation

You can cancel a plan in the Waffo customer portal. The receipt for the charge includes that link. You can also write to support@photoeditor.my from the Google email on the account. We confirm by email.

Cancellation stops the next charge. The current period stays paid until it ends, and the credits from that period follow the expiry in section 4. A credit pack has no renewal, so there is nothing to cancel. Pack credits already bought stay in the balance and do not expire when a plan ends.

Account data is kept for 90 days after you ask us to delete the account, except for payment records we have to keep under section 7 of the privacy policy. After that, we delete or anonymize it.

7. Refunds

The same rules are on the refund page, which is linked in the footer.

7.1 Credits when a run fails

A failed generation returns the credits it spent. You do not need to request that return. A finished file you do not like is not a failed run, and those credits stay spent.

7.2 Cash refunds for a plan

The first charge of a subscription can be refunded within 14 days when none of the credits from that charge have been spent. A renewal charge is not refunded. A duplicate charge is refunded in full. If the service is unavailable for more than 72 hours because of a failure on our side, we extend the period or refund the unused part of that charge.

7.3 Cash refunds for a pack

A credit pack can be refunded within 14 days when none of that pack’s credits have been spent. After any of those credits are spent, the pack is not refunded. A duplicate charge is refunded in full.

7.4 How to ask

Write from the contact page within 14 days of the payment. Include the account email and the transaction id. We reply within 2 business days. An approved refund goes back to the original payment method through Waffo Pancake, usually within 5 to 10 business days. Their processing fee on a card refund is separate from the credit balance. Unused credits from that charge are removed. The balance is not taken below zero.

7.5 Rights the law already gives you

Where the law gives a consumer a withdrawal or refund right, including the 14-day withdrawal in the EU and the UK, that right remains. For this digital service it ends once you use the credits from that charge. An account closed for fraud or for a breach of section 10 is not refunded, except where the law says otherwise.

8. Billing disputes

If a charge looks wrong, write to support@photoeditor.my before you dispute it with the bank. We reply within 2 business days and correct a confirmed billing error within 5 business days. The description on the card or wallet statement is the one Waffo Pancake prints. The receipt names photoeditor.

9. Your files and the result

You keep the rights you already had in what you upload. You give us a limited license to host that file, send it to the model provider for that run, and store the result for the retention period in the privacy policy. We do not use your uploads or prompts to train our own models.

You own the output of your run, as between you and photoeditor, when you had the rights to the input and the use is allowed by section 10. You may use that output for personal or commercial work on that condition. The edit does not give you someone else’s copyright, trademark, or likeness.

Output can be wrong, incomplete, or unlike the prompt. You review it before you rely on it. It is not legal, medical, financial, or other professional advice. We do not promise a particular look from a third-party model.

10. Acceptable use

Use the service for a lawful edit, a still, or a short clip. This section is the content standard for every prompt, upload, and generated file.

10.1 Six categories you must not generate

You must not generate any of the following. Each category is prohibited on its own:

• Pornography / NSFW content, including adult sexual content and nudity created as sexual content.
• Violence / gore, including bloody injury, graphic harm, or content that encourages it.
• Hate speech, including hateful or discriminatory speech against a person or a group.
• Child-unsafe content (CSAM), including any sexual content involving anyone under 18.
• Deepfakes / impersonation of real people, including a face swap, nudification of a real person, an intimate scene the people did not take part in, or a real person saying or doing something they did not say or do.
• Content infringing copyright or trademarks, including a face, a product, or a logo you do not have rights to.

10.2 Photos of real people

Upload only your own photo, or a photo you have permission to use. Uploading another person’s photo without that permission is prohibited. Permission to upload does not allow any deepfake listed in section 10.1.

10.3 Other misuse

• Generate illegal, defamatory, harassing, or fraudulent content.
• Make malware, phishing pages, or attack tools.
• Bypass a safety filter or another security control.
• Resell or sublicense access without written permission.
• Break the law, or the rules of the card networks.
• Use inputs, outputs, or model responses to train, fine-tune, or distill a competing model.
• Scrape outputs at scale for a purpose other than your own use of the files you generated.
• Present an AI result as the work of a licensed professional, such as a doctor, a lawyer, or a financial adviser, where someone could be harmed by relying on it.

10.4 How generated content is reviewed

Before a file is returned, the prompt goes through the safety filter of the model provider for the model you selected. That filter can refuse the run. A refused run does not store a result. Results are shown only on the account that made them. There is no public gallery.

A report is reviewed by a person who operates the service. If the file is still stored and it breaks this section, we delete it. We may warn the account, suspend it, or close it, and we may remove unused credits when the account is closed for this reason. Sexual content involving anyone under 18 is deleted, the account is closed, and we report it where the law requires.

10.5 How to report generated content

To report a prompt, an upload, or a result that breaks this section, email support@photoeditor.my, or use the contact form and choose Support. Include the account email, what the file shows, and why it breaks this section. That inbox is monitored. We do not show the reporter’s address to the reported account.

We read the report, decide whether the file breaks this section, take the action in section 10.4, and reply to the reporter. A report about sexual content involving anyone under 18 is handled first. A report made only to harass another person can itself be a breach of these terms. If you think a decision was wrong, reply to that email and we will look at it again.

11. Privacy and card data

The privacy policy describes the account data, the photos, and the cookies. Card data is processed only by Waffo Pancake, our PCI-DSS payment processor. It is not stored on our servers.

12. Disclaimers and liability

The service is provided as available. We do not warrant merchantability, fitness for a particular purpose, or that an AI result will be accurate.

To the extent the law allows, we are not liable for indirect, incidental, consequential, or punitive loss. Our total liability for a claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that the law says cannot be limited.

13. Suspension and the end of the account

These terms last while you use the service. We may suspend or close an account for a serious breach, for suspected fraud, or when the law requires it. If we stop the service for a reason other than your breach, we refund the unused portion of a prepaid period. You can ask us to delete the account by writing to support@photoeditor.my.

14. Law and disputes

These terms are governed by the law of the place where the operator is established. Before a formal claim, write to support@photoeditor.my. If the matter is still open after 30 days, either party may take it to the courts of that place. A consumer’s mandatory local rights are not reduced by this section.

15. Changes and the rest of the contract

We may update these terms. A material change is emailed to the account address at least 14 days before it takes effect, and the date at the top of this page changes. If a clause is held invalid, the others stay in force. These terms and the privacy policy are the whole agreement.

16. Contact

Support, billing, refunds, cancellation, privacy, and security all go to support@photoeditor.my, or through the contact page. That inbox is monitored. There is no separate phone line.

Checking out, or using the service, means you have read these terms.

Last updated 6 November 2026 · photoeditor · https://photoeditor.my